Returns & Exchanges
At Naturaltein, we want you to be completely satisfied with your sustainable fashion purchase. If your new apparel isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original eco-friendly packaging with all tags attached to ensure they remain protected during transit.
Attach Shipping Label
Download and print the prepaid return shipping label from your email and securely affix it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing